FAQ

What exactly is a HoloQuad and what does it do?

The HoloQuad is a four sided pyramid made from shatterproof polycarbonate. It allows any smartphone to be used as a viewing projector for use with specifically generated online content.

What do I get when I order a HoloQuad?

You will receive one HoloQuad boxed in outer packaging with a strip of zero residue adhesive included.

How do I use the HoloQuad?

It’s so simple, just follow these 4 easy steps;

  1. Start by finding the content you wish to view online. Hours of content are available for free on video sharing websites such as YouTube. Content can be found using the search terms ‘HoloQuad’ or ‘Holographic videos’.
  2. Take the adhesive strip and roll it into a ball, place it in the cavity at the tip of the HoloQuad. (This secures the HoloQuad in place and allows for a more enjoyable viewing experience.)
  3. Turn up the brightness on your smartphone.
  4. Place the HoloQuad in the centre of the video image, turn off the lights, press play and enjoy the magic!

For best results ensure the room is in complete darkness before pressing play.

What Payments Options Do You Accept?

We accept PayPal and Worldpay for payments fast, convenient and secure.

Do I Need To Have a PayPal Account To Pay by PayPal?

No, you can pay with your valid credit/debit card (Visa, MasterCard, American Express, and Discover) — all without having a PayPal account.

Are My Personal Details Safe Using PayPal to Checkout?

We take the privacy and security of your personal details very seriously, which is one of the main reasons we use Paypal to process our transactions.

I See You Are In The UK, Can I Pay Using Another Currency?

Yes you can, PayPal and Worldpay accept all major currencies.

When will you dispatch my item?

We dispatch daily from Monday to Friday and orders received before 1pm will be posted the same day, orders received after 1pm will be sent the following day.

Where is my item being sent from?

We are based in Edinburgh, Scotland (U.K) and all items are sent directly from our distribution centre here in Edinburgh.

How can I contact you?

The quickest and most effective way to contact us is by email at contact@holoquad.net

You can also write to us at;

HOLOQUAD LTD
10/50 Newhaven Place
Edinburgh
EH6 4TG
United Kingdom

Or give us a call us on 0131 553 5932

How much does the HoloQuad cost?

The HoloQuad is £7.99. If you buy 2 HoloQuads you will get a 3rd entirely free. To take up this offer please add 3 HoloQuads to the cart at checkout.

How Do I Use a Voucher Code?

Please enter your discount or promotional code on the checkout page.  From that point you will enter the code in the text box at the top of the page and then apply coupon. Your discount will be applied and you should see the updated price immediately.

How much is postage/shipping?

Nothing. Nada. Zip. We offer completely free worldwide shipping regardless of how many items you buy.

What About Duties And Taxes?

If you live outside the European Union you may be required to pay duties and taxes to claim your package depending on local customs. We have no control over this, and unfortunately have no way of determining what your duties and taxes may amount to. We encourage you to contact your local postal service or customs bureau for more specific information regarding this.

I am interested in bulk buying HoloQuads wholesale, is this possible?

Absolutely, please email us at wholesale@holoquad.net with your enquiry and we will get back to you within one working day. Wholesale prices are only available on the sale of 500 units or more.

How will my HoloQuad be sent?

We post all items via Royal Mail postage. Items are sent second class to the UK and via Royal Mail Airmail overseas.

When will I receive my HoloQuad?

UK customers will receive their items within 3-5 working days from dispatch.

European and International customers will receive their items within 10-14 working days.

Please note that all timescales stated are approximate and exclude weekends.  It may take longer for Royal Mail/your local postage provider to deliver your item during busy periods. HoloQuad Ltd are not responsible for postage delays or items lost in the post.

I want to change/cancel my order, how do I do that?

Please contact us by email as soon as possible after ordering at contact@holoquad.net and we will make every effort to amend or cancel your order and refund your payment before it is dispatched.  If the item has already been dispatched you will need to return it to us before we can refund you. Please follow the returns procedure below. You have the right to cancel your order within 14 days of purchased and payment will be refunded either at the time of cancellation or when we receive the returned product.

I have received my order but it’s damaged, what do I do?

Firstly, please accept our genuine apologies that your item has been received in less than perfect condition, we take every care when packaging our product but unfortunately, very rarely, items get damaged in transit. We are happy to either refund or replace any damaged items. Please contact us within 7 days of receiving your item at contact@holoquad.net to advise us of the problem. You then have two options for return;

Simple Photo Returns

If your order arrived in less than satisfactory condition, speed up your return by following these simple steps:

Please include your order number, full name & postal address (including any post/zip codes), a brief description of the reason for the return, and whether you’d like a replacement or a refund.

Please note: If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.

You must keep the damaged goods together with any damaged packaging until you receive instructions from us advising on how to proceed.

I have received my item but wish to return it, where do I send it?

We are sorry you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 30 days of the original purchase of the product.  Before you return a product, please make sure that:

– The product was purchased in the last 30 days

– The product is in its original packaging and intact.

Please contact us by email contact@holoquad.net before you return the product and include your order number, full name & postal address (including any post/zip codes), a brief description of the reason for the return.  Send the product with its original packing (and include your details so we can swiftly process your refund) to:

HOLOQUAD LTD
10/50 Newhaven Place
Edinburgh
EH6 4TG
United Kingdom

Postage/shipping charges incurred in connection with the return of a product are non-refundable. The customer responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping a return to HoloQuad.

Legal Information.

HoloQuad Ltd is a Private Limited Company registered with the Registrar of Companies for Scotland.

Company Registration Number: 515871

Company Address:
HOLOQUAD LTD
10/50 Newhaven Place
Edinburgh
EH6 4TG
United Kingdom

Company Telephone Number: 0131 553 5932

Company Email Address: contact@holoquad.net